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Free shipping on orders above 120 CHF in Switzerland Now shipping to EU

Returns and Refunds

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, please refer to the following guidelines for returning or exchanging products.

Returns

  • You may return any unused and undamaged product in its original packaging within 14 days of receiving your order for a full refund.
  • To initiate a return, please contact us via email to inform us of the return and the reason for it.
  • Returned products must be in their original condition and packaging.
  • Damaged products, products with proof of usage, and products without original packaging will not be accepted.
  • The customer is responsible for the shipping costs of returning the product. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for lost or damaged returns.
  • Once we receive the returned product and verify that it is unused and undamaged, we will issue a refund to the original payment method within 7 business days.

    Refunds

    • If a product arrives damaged or defective, please contact us via email within 48 hours of receiving the product to inform us of the issue.
    • We may request that you provide photos of the damage or defect.
    • If we determine that the product is damaged or defective, we will provide a full refund or replacement at no additional cost to the customer.
    • If a refund is issued, it will be made to the original payment method within 7 business days.

    Please note that our returns and refunds policy applies only to purchases made on our website. If you have purchased a product from a third-party retailer, please refer to their returns and refunds policy.

    Free shipping on orders above 120 CHF in Switzerland

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