Returns and Refunds
We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, please refer to the following guidelines for returning or exchanging products.
Returns
- You may return any unused and undamaged product in its original packaging within 14 days of receiving your order for a full refund.
- To initiate a return, please contact us via email to inform us of the return and the reason for it.
- Returned products must be in their original condition and packaging.
- Damaged products, products with proof of usage, and products without original packaging will not be accepted.
- The customer is responsible for the shipping costs of returning the product. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for lost or damaged returns.
- Once we receive the returned product and verify that it is unused and undamaged, we will issue a refund to the original payment method within 7 business days.
Refunds
- If a product arrives damaged or defective, please contact us via email within 48 hours of receiving the product to inform us of the issue.
- We may request that you provide photos of the damage or defect.
- If we determine that the product is damaged or defective, we will provide a full refund or replacement at no additional cost to the customer.
- If a refund is issued, it will be made to the original payment method within 7 business days.
Please note that our returns and refunds policy applies only to purchases made on our website. If you have purchased a product from a third-party retailer, please refer to their returns and refunds policy.
about
Hi, I'm Müge, founder of Urban Society Interiors.
My passion for interiors has always been rooted in the belief that our homes should be both beautiful and deeply personal. Spaces have the power to influence how we feel, live, and connect with the people around us.
In 2023, I founded Urban Society Studio, a home décor brand focused on thoughtfully curated pieces crafted from natural materials. Through building the brand, sourcing products, and styling spaces, I developed a deeper appreciation for the role design plays in everyday life.
Today, I'm expanding that passion through Urban Society Interiors, where I help clients create warm, timeless, and intentional spaces tailored to their lifestyle. Alongside running my business, I am currently pursuing formal studies in interior design, combining education with hands-on experience to continuously refine my approach.
My design philosophy centers around thoughtful curation, natural materials, and creating homes that feel authentic, inviting, and uniquely yours.
Ready to transform your space?
Whether you're furnishing a new home, refreshing a single room, or looking for personalized design guidance, I'd love to hear about your project.
urbansocietyinteriors@gmail.com
Based in Lugano, Switzerland
Offering virtual design services worldwide